THE DETAILS

Returns & Refunds

We want you to feel good about your Velour Beauty order. If something is not right, please reach out so we can review the best next step.

Requesting a return

Please contact us within 14 days of delivery to request a return. Include your order number and the reason for your request. Items should be unused, in their original condition, and with original packaging where applicable. For hygiene and safety reasons, opened or used beauty and personal-care items may not be eligible for return unless faulty or incorrectly supplied.

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or incorrect, contact us promptly and include your order number and clear photos of the issue. We will review it and advise you on the available resolution.

Refunds

Once an approved return is received and reviewed, we will notify you of the outcome. Approved refunds are issued to the original payment method; your bank or payment provider may need additional time to post the funds.

Return shipping

Unless an item is faulty or we sent the wrong product, return shipping costs may be the customer's responsibility. Please wait for return instructions before mailing an item back.

To start a request, visit Contact Us and include your order number. Our team aims to respond within 24–48 hours.